The timeline estimates are based on business days and do not include weekends and holidays. If you’re unable to resolve the issue with the shipping company, email and we’ll get to the bottom of it!Įstimated shipping time frames are calculated based on average shipping times. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery. Lost package?įor issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Please note that USPS does take a few weeks for international transit and only tracks until it leaves the US, then it's in the hands of your local post office and customs and not trackable. If you want to see if your location is eligible for international shipping, enter your address in checkout. We do not ship every one of our products to every country. We ship many of our pieces to most countries worldwide. If your order is eligible for expedited shipping you’ll see the option as a “Shipping Method” at checkout. Contact Information 845 Market Street, Suite 450 San Francisco, CA 94103. Please note that expedited shipping is not available for all orders or regions. BBB is in the process of reaching out to Mint & Lily to address BBB’s concerns and will update the profile accordingly. Expedited Shipping: 2-3 business days (not guaranteed) from shipping date.Standard Shipping (Free if over $50): 4-7 business days from shipping date.who have the following estimated shipping times based on your chosen method: Once created, your item(s) are passed over to our shipping partners. Rest assured, you'll receive an email with tracking information for each package we ship. We will send you each item as it’s ready, so you may receive multiple packages at different times. Shipping times for International Orders will vary for each carrier and location. Please note that our estimates are for U.S. Expedited shipping takes 2-4 business days. Some orders (depending on order contents or your region) may be eligible for expedited shipping. Standard shipping typically takes between 2-9 days. Right now, we offer standard shipping for all orders. We do our best to estimate a delivery window based on production timing and standard shipping. If you’ve already completed a purchase, open your Order Confirmation email and click on the “View your order” button to see the status of each item in your order, along with an estimated delivery date. Here’s how, visit any product page and find the Estimated delivery date above the add to cart button: The best way to find out the expected delivery date of one of our pieces is to check on the individual product page to find it’s Shipping Estimate*. Offering such a large catalog of unique jewelry pieces means that our production times will vary for each item. Some of our pieces are ready to ship, while others are made to order or personalized, resulting in varied processing times. Production How long until my order is made and shipped out?
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